Terms and conditions

A. Enrolment

• Enrolment is confirmed once full payment is received.

• Students may join during the term subject to availability. Fees for mid-term enrolments will be calculated pro-rata based on remaining weeks.

• Each class has a minimum of 4 students and a maximum of 8 students. Courses will only run if the minimum number of students is reached.

• If minimum enrolment is not met, students will be offered:

  • Transfer to another class,

  • Credit toward a future term,

  • Full refund.

B. Course Structure

• Group courses are term-based, typically 8 to 10 weeks, with 1.5-hour lessons per week.

• Private tuition sessions range from one to two hours per lesson, depending on the student’s needs and agreed schedule.

• Lessons follow a structured progression; continuity is essential for effective learning.

• Classes are designed to be interactive and supportive, with personalised feedback for each student.

• We reserve the right to substitute instructors at any time during the term due to illness, absence, or other unforeseen circumstances.

C. Fees & Payment

• Fees are payable upfront for the full term (or pro-rata for mid-term enrolments).

• Payments for full-term enrolments must be made by bank transfer at the time of booking. Enrolment is confirmed once full payment has been received.

  For mid-term enrolments, payment details will be provided directly and fees will be calculated on a pro-rata basis.

• Once payment is received, your place in the course is secured.

D. Absences & Make-Up Classes

Group Classes

• Students are expected to notify us of any planned absences before the start of the term so that invoices can be amended and pro-rata adjustments can be made if applicable.

• Please note that once the term has commenced, missed classes cannot be credited, refunded, or made up. Fees apply for the full term as students are reserving a place in the group rather than paying for individual sessions. This policy ensures consistency in class quality and continuity for all students.

Private Lessons

• A minimum of 24 hours’ notice is required to cancel or reschedule.

• Lessons cancelled with less than 24 hours’ notice, including due to illness, are charged in full and cannot be rescheduled.

• In cases of serious illness or exceptional circumstances, a medical certificate may be requested for consideration of a credit, at management’s discretion.

• No refund is provided for missed or unused private lesson sessions.

F. Behaviour & Conduct

• Students are expected to behave respectfully and follow instructions in class.

• French Journey reserves the right to suspend or remove a student from a class for inappropriate behaviour, without refund.

Welcome to French Journey!

Please read these terms carefully. Enrolment in our courses indicates your acceptance of these conditions.